Customer Experience Specialist

DLRdmv; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package including health, d. 

Job summary

DLRdmv markets Title & Registration technology and Governmental Compliance solutions for the Automotive Industry. The Customer Experience Specialist will process out-of-state titling applications for dealership clients to ensure accuracy and compliance with state requirements.

The role reports to the DLR50 Customer Experience Manager and requires broad knowledge of titling regulations across all 50 states. Key duties include inspecting documents, communicating clearly with colleagues, and acting

Qualifications

• High school diploma or equivalent required.
• Experience with out-of-state titling service preferred.
• Strong writing and communication abilities.
• Ability to work independently and maintain confidentiality.
• Knowledge of Microsoft Systems.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Skills

Quality writing and communication

Out-of-state titling service

Independent working

Confidentiality

Microsoft Systems

Team player

Education

High School Diploma or Equivalent

Job description

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilities and Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.