Customer Experience Specialist

DLRdmv®; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

DLRdmv is seeking a Customer Experience Specialist to support out-of-state titling for dealership clients using the DLR50 software. The role emphasizes accurate document review, clear communication, and collaboration with field and internal teams across all 50 states.

The ideal candidate has strong writing skills and an eye for detail. The successful candidate will report to the DLR50 Customer Experience Manager and contribute to efficient processing of title and registration applications while

Qualifications

• Must have strong written and verbal communication skills.
• Attention to detail is essential to ensure accurate titling documentation.
• Ability to work independently while supporting team objectives.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Skills

Communication skills

Attention to detail

Independent work

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Systems

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilitiesand Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.