Customer Service Representative

Tower Insurance Associates; Culver City (CA); In loco; USD 42.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Descrizione del lavoro

Tower Insurance Associates is hiring a Customer Service Representative in Culver City to join a fast-growing office. The role is full-time and focuses on delivering excellent service to current clients while assisting prospects over the phone.

No prior experience is required, and you will be trained to fit into the team. Responsibilities include handling policy changes, verifying contact details, answering calls on the first ring, scheduling sales appointments, and responding to inquiries within

Competenze

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Mansioni

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Conoscenze

Customer service

Multi-tasking

Communication

Positive attitude

Stress management

Descrizione del lavoro

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.