Customer Service Representative

Crain Insurance Group; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Résumé du poste

Crain Insurance Group is seeking a motivated Customer Service Representative to join our growing team in Houston. We train you to fit into our office and handle current client requests while assisting prospects who call in. No prior experience is required, and there is potential to move into an Account Management role as you gain experience.

The role offers paid time off, hands-on training, and a Monday through Friday schedule with opportunities for career growth within the organization.

Qualifications

• upbeat, positive and enthusiastic attitude.
• Ability to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful situations.

Responsabilités

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Connaissances

Positive attitude

Multi-tasking

Customer service

Goal oriented

Description du poste

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary

This role has the potential to move into the Account Management role as experience grows.

Benefits

• Paid Time Off (PTO)


• Hands on Training


• Mon-Fri Schedule


• Career Growth Opportunities

Responsibilities

• Process customer policy change requests.


• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.


• Answer incoming phone calls on the first ring.


• Schedule appointments for sales staff to meet prospective customers.


• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.


• Proficiency to multi-task, follow-thru and follow-up.


• Great Customer Service Skills.


• Driven and goal-oriented individual.


• Ability to tactfully handle stressful and difficult situations.


• Looking to grow within our organization