Licensed Customer Service Representative

Farmers Insurance Group; Colorado Springs (CO); On-site; USD 39,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Life Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Job summary

Farmers Insurance - Oklahoma is seeking a dedicated Customer Service Representative to join our Colorado Springs office. This full-time role focuses on delivering exceptional service to current clients and prospects, handling policy changes, and answering client questions.

The position offers a base salary with commission and requires working in person. Responsibilities include processing policy changes, taking payments, and guiding customers through our products, with bilingual English/Spanish

Qualifications

• Licensing required: Property & Casualty (P&C).
• Ability to handle policy change requests and payments.
• Strong customer-facing communication skills.

Responsibilities

• Provide information about new products and services to customers.
• Process policy change requests for clients.
• Take premium payments from customers.
• Encourage referrals and explain the referral program.
• Answer calls promptly and return messages quickly.
• Follow underwriting, rating, and compliance requirements while assisting clients.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

Property & Casualty license

Job description

Job Description

Job Overview

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

Salary Range: $3,500 - $6,000 per month (base + commission)

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Hands on Training
• Retirement Plan
• Life Insurance
• Dental Insurance
• Vision Insurance
• Career Growth Opportunities

Responsibilities

Responsibilities

• Provide customers with additional information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provides on-going support to insurance clients as needed.

Requirements

Requirements

• Property & Casualty license (required)
• Work in-person at our agency office location 8:30 a.m. - 5:30 p.m. Monday through Friday
• Bilingual English/Spanish preferred but not required
• Must pass credit and background check
• Cannot have conflicting outside appointments or must terminate