Customer Service Representative

Tower Insurance Associates, Inc; Culver City (CA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Résumé du poste

Tower Insurance Associates, Inc. is seeking a friendly, full-time Customer Service Representative to support current clients and prospect inquiries. Training will be provided to help you fit into our team quickly and effectively.

In this role you will verify contact details, process policy changes, schedule appointments for sales staff, and respond to inquiries within set timeframes. We offer a Monday–Friday schedule, PTO, health insurance, retirement plan, and opportunities for career growth.

Qualifications

• Be upbeat, positive and enthusiastic.
• Ability to multi-task, follow-thru and follow-up.
• Strong customer service skills.
• Driven and goal-oriented.
• Ability to handle stressful situations tactfully.

Responsabilités

• Process customer policy change requests.
• Verify phone numbers, addresses and emails with customers and update records.
• Answer incoming calls on the first ring.
• Schedule appointments for sales staff with prospective customers.
• Respond to inquiries, cancellation requests, and sales requests within the specified timeframe.

Connaissances

Positive attitude

Multi-tasking

Customer service

Goal-oriented

Stress management

Description du poste

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.