Insurance Customer Service Representative

The Juris Agency; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Licensing Assistance

Job summary

The Juris Agency is hiring a full-time Customer Service Representative in Columbus, OH. You will greet clients, answer calls, and support current clients while assisting prospects who call in.

No prior experience is necessary, making it a great way to start a career in customer service. We value a positive attitude, reliability, and a willingness to learn in a fast-paced office environment.

Join a supportive team with benefits including PTO and health coverage.

Qualifications

• Excellent customer service skills and a positive attitude.
• Ability to multi-task, follow-thru and follow-up.
• Willingness to learn and assist customers with courtesy.

Responsibilities

• Process customer policy change requests.
• Complete customer reviews and identify cross-sell opportunities.
• Verify phone numbers, addresses and emails with customers.
• Answer incoming calls on the first ring.
• Schedule appointments for the Financial Specialist.
• Respond to inquiries, service requests, and sales requests within stated time frames.

Skills

Customer Service

Multi-tasking

Communication

Positive Attitude

Job description

Job Description

Our office is growing fast and we need People who we can learn and think on their feet! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary, but is a great way to connect with customers at the start of your new position!?

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• Licensing Assistance

Responsibilities

• Process customer policy change requests.
• Complete customer reviews and discover cross-sell opportunities.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for our Financial Specialist to meet prospective customers.
• Responds to all inquiries, service requests, and sales requests within specified time frame.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Property & Casualty License (Does not have to be licensed currently)