Customer Service Representative

Kovacik-Insurance-Group-LLC; Sun City Center (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Job summary

Kovacik Insurance Group LLC is expanding its customer service team and seeking a full-time Customer Service Representative. The role centers on delivering exceptional service to current clients and new prospects, handling policy changes, and maintaining product knowledge.

No prior industry experience is required, but related experience is a plus. The position emphasizes strong communication, multi-tasking, and relationship-building skills, with a schedule that supports evenings off and

Qualifications

• Excellent communication/interpersonal skills required.
• Ability to multi-task, follow-through and follow-up.
• Professional phone etiquette and customer-facing demeanor.
• Strong problem-solving and relationship-building abilities.
• Team player with a positive attitude and coachable mindset.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up calls.
• Schedule appointments for sales staff with prospects.
• Respond to inquiries, cancellations, and sales requests within required timeframes.

Skills

Communication skills

Multitasking

Phone etiquette

Team player

Positive attitude

Customer service

Job description

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• A Property & Casualty license is preferred but will train good individual.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Adhering to strict FCC rules, please don’t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.