Customer Service Representative

FII Marketing; Cranston (RI); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

FII Marketing in Cranston, RI is seeking a part-time Customer Service Representative to handle customer inquiries, orders, and returns. This role involves phone and email support, in-person teamwork, and learning multiple business systems including Zendesk, Square, Shopify, QuickBooks, and ShipStation.

The ideal candidate is friendly, detail-oriented, and able to multitask while staying organized and reliable. Training is provided for the right person.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional attitude with attention to detail.
• Ability to multitask and stay organized.
• Comfortable learning new software and technology.
• Reliable and dependable.

Responsibilities

• Answer and manage a multi-line phone system.
• Respond to customer emails through Zendesk.
• Assist with inventory control and order processing.
• Process and coordinate customer returns.
• Work with Square and Shopify.
• Use QuickBooks for basic business-related tasks.
• Work with ShipStation for shipping and order fulfillment.
• Provide friendly, professional customer service.
• Keep customer and order information accurate and up to date.

Skills

Customer service

Multitasking

Attention to detail

Communication

Organizational skills

Tools

Zendesk

Square

Shopify

QuickBooks

ShipStation

Job description

Are you friendly, organized, and great with customers? We're looking for a Customer Service Representative to join our team!

This is a great opportunity for someone who enjoys helping customers, staying organized, and working with a variety of business systems. If you're dependable, detail-oriented, and comfortable juggling multiple tasks, we'd love to hear from you!

What You'll Do

• Answer and manage a multi-line phone system
• Respond to customer emails through Zendesk
• Assist with inventory control and order processing
• Process and coordinate customer returns
• Work with Square and Shopify
• Use QuickBooks for basic business-related tasks
• Work with ShipStation for shipping and order fulfillment
• Provide friendly, professional customer service
• Keep customer and order information accurate and up to date

What We're Looking For

• Excellent customer service and communication skills
• Friendly, professional attitude
• Strong attention to detail
• Ability to multitask and stay organized
• Comfortable learning new software and technology
• Reliable and dependable
• Previous customer service or office experience preferred

Experience with Square, Shopify, QuickBooks, ShipStation, or Zendesk is a plus - but we're willing to train the right person!

Position Details

Pay: $18 /hour
Schedule: Part-Time, Monday-Friday

Position: Customer Service Representative

If you're looking for a part-time position where you can use your customer service and organizational skills in a hands-on environment, we'd love to meet you!

Pay: $18.00 - $19.00 per hour

Expected hours: 20.0 - 30.0 per week

Benefits:

• Flexible schedule

Work Location: In person