Entry Level Customer Service Representative

Agent So Fearth; Charlotte (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training provided

Career growth opportunities

Team-oriented environment

Consistent full-time schedule

Job summary

Agent So Fearth is seeking a dependable Customer Service Representative to support client interactions, handle inquiries, and ensure a positive customer experience. This role suits someone who enjoys helping people, solving problems, and building communication skills within a fast-paced team environment.

You will provide accurate information on services and promotions, assist with requests, and maintain comprehensive records of customer interactions while supporting marketing and operations

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Positive attitude with a problem-solving mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with basic computer tasks (email, data entry, CRM).

Responsibilities

• Provide accurate information about services, campaigns, and promotions.
• Assist customers with requests, concerns, and basic issue resolution.
• Maintain detailed and accurate records of customer interactions.
• Support the team with administrative and coordination tasks.
• Collaborate with marketing and operations teams to ensure smooth service delivery.
• Follow company guidelines and customer service standards.

Skills

Strong communication

Interpersonal skills

Multitasking

Organizational skills

Positive attitude

Education

High school diploma or equivalent

Tools

CRM systems

Data entry

Job description

About the Role

We are seeking a reliable and customer-focused Customer Service Representative to support client interactions, assist with inquiries, and ensure a positive customer experience.

This position is ideal for someone who enjoys working with people, solving problems, and building communication skills in a fast-paced, team-oriented environment.

Key Responsibilities

• Provide accurate information about services, campaigns, and promotions
• Assist customers with requests, concerns, and basic issue resolution
• Maintain detailed and accurate records of customer interactions
• Support the team with administrative and coordination tasks
• Collaborate with marketing and operations teams to ensure smooth service delivery
• Follow company guidelines and customer service standards

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Positive attitude and problem-solving mindset
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (email, data entry, CRM systems)
• Previous customer service experience is a plus but not required

What We Offer

• Competitive pay: $17 - $24 per hour (based on experience)
• Paid training provided
• Opportunities for career growth and advancement
• Supportive and team-oriented work environment
• Consistent full-time schedule