Customer Service Rep (Part-Time)

PGW Auto Glass, LLC.; Baton Rouge (LA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k) with company match

Job summary

PGW Auto Glass, LLC is seeking a part-time customer service representative to handle inbound and outbound communications, scheduling, billing, and service resolutions in a fast-paced, team-oriented environment.

You will troubleshoot, process orders, returns, and invoicing, and coordinate with distribution centers, carriers, and suppliers while maintaining accurate CRM records. Bilingual English/Spanish is a plus; HS diploma required. Hours are 8:00 a.m. to 1:30 p.m., with a pay rate of $19.00/hr.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service in a call center environment.
• Bilingual in English and Spanish is a plus.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under interruptions.
• Experience using CRM systems and data entry tools.

Responsibilities

• Respond to inbound calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional, courteous customer service with accuracy.
• Troubleshoot and resolve complaints, shipping issues, product concerns, and service discrepancies.
• Coordinate returns and liaise with distribution centers and suppliers.
• Maintain accurate CRM records of interactions, issues, and resolutions.
• Follow up with customers to ensure satisfaction during resolution.

Skills

Communication skills

Call center experience

Bilingual (English/Spanish)

Multi-tasking

Problem solving

Attention to detail

CRM software

Data entry tools

Education

High School diploma or equivalent

Tools

CRM software

Data entry tools

Job description

Job Summary

This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.

Key Responsibilities & Duties

This position is part-time.

• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
• Follow up with customers throughout the resolution process to ensure satisfaction.
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
• Assist in generating sales and upselling opportunities based on inbound customer inquiries.
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
• Ensure consistent communication between the company and customers to foster strong relationships.
• Perform data entry, process cancellations, credits, and invoicing as needed.
• Support additional call center functions and assume other duties as assigned.

Qualifications & Skills

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Previous customer service experience in a call center environment.
• Bilingual in English & Spanish is a plus.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under frequent interruptions.
• Experience using CRM systems and data entry tools.
• Sound knowledge of customer service principles and best practices.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

Work Environment & Physical Requirements (if Applicable)

• Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.
• Occasional lifting and moving up to 50 lbs. may be required.
• Fast-paced environment with frequent customer interactions and problem resolution.

Benefits & Compensation

• 401(k) with company match

Compensation

$19.00/hr.

Hours

8:00 a.m. to 1:30 p.m.