Customer Service Representative

HTSS, Inc.; Crackersport (PA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hybrid schedule

Temp-to-hire

Career growth

Job summary

HTSS, Inc. is hiring a Customer Service Representative for a well-established global company. The role is hybrid, Monday–Friday, 8:30 AM–5:00 PM, $17/hour, with a temp-to-hire path.

The ideal candidate enjoys helping customers and solving problems and is organized and tech-savvy. You will respond to inquiries via email and support tickets, use Freshdesk to track and resolve issues, collaborate with Product, Engineering and support teams, and help maintain FAQs.

Qualifications

• 1+ year of customer service or support experience.
• Experience with a ticketing system (Freshdesk a plus).
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Respond to customer inquiries via email and support tickets.
• Track and resolve issues using Freshdesk.
• Work with Product, Engineering, and support teams.
• Maintain FAQs and identify recurring customer issues.

Skills

Customer service experience

Ticketing system

Communication skills

Problem solving

Organizational skills

Tools

Freshdesk

Job description

Customer Service Representative (Temp-to-Hire Opportunity!) Hybrid | Monday–Friday | 8:30 AM–5:00 PM | $17/hour

Do you enjoy helping customers and solving problems? HTSS is hiring a Customer Service Representative for a well-established global company. If you're organized, tech-savvy, and enjoy working with people, we'd love to hear from you!

What You'll Do

• Respond to customer inquiries via email and support tickets
• Track and resolve issues using Freshdesk
• Work with Product, Engineering, and support teams
• Maintain FAQs and identify recurring customer issues

What We're Looking For

• 1+ year of customer service or support experience
• Experience with a ticketing system (Freshdesk a plus)
• Strong communication, organization, and problem-solving skills

Benefits

Hybrid schedule Monday–Friday daytime hours Temp-to-hire opportunity Great chance to join a respected global company