Customer Service Representative

Magnify; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Supportive, people-first culture

Job summary

A leading company in Richmond is seeking a Customer Service Representative to provide exceptional support to clients across North and South America. This role involves handling inbound calls and emails, processing orders, and resolving delivery issues while maintaining a high standard of service. Join a supportive culture that values employee growth and customer success.

Qualifications

• 2 to 3+ years of customer service or call center experience.

Responsibilities

• Answer 25 to 40 customer calls daily and manage email support.
• Troubleshoot problems, track deliveries, and follow up with vendors.

Skills

Communication

Problem Solving

Multitasking

Spanish

Job description

Job Title: Customer Service Representative

Looking for a fast-paced role where you can make a real impact every day? We’re hiring a Customer Service Representative to support our clients across North and South America. You’ll handle inbound calls and emails, process orders, resolve delivery issues, and collaborate across departments, all while delivering outstanding service.

Schedule & Type

• Monday to Friday | Shifts Between 8:00 AM to 6:00 PM EST
• Full-Time | 18 to 24 Month Commitment

Responsibilities

• Answer 25 to 40 customer calls daily and manage email support
• Enter and manage phone and electronic orders
• Troubleshoot problems, track deliveries, and follow up with vendors
• Maintain accurate account and order information
• Provide professional, empathetic service, even in high-pressure situations

Qualifications

• 2 to 3+ years of customer service or call center experience
• Strong multitasking, communication, and problem-solving skills
• Spanish skills a plus

What We Offer

• Supportive, people-first culture

If you're ready to grow your career while helping customers succeed, we’d love to hear from you.

Apply today and be part of something meaningful.