Customer Service Representative

Jon Ianniello Agency Inc; Coshocton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A local insurance agency in Coshocton, OH is seeking a Customer Service Representative for a full-time or part-time on-site position. The role involves assisting clients with insurance policies, answering inquiries, and resolving customer issues. The ideal candidate has strong communication skills, experience in customer service, and a high school diploma. Familiarity with insurance products is a plus. Join the team to help ensure outstanding customer satisfaction.

Qualifications

• Strong communication skills are essential for this role.
• Experience in maintaining high levels of customer service.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Assist clients with their insurance policies and products.
• Answer inquiries about products and services.
• Resolve customer issues and ensure customer satisfaction.
• Handle customer interactions via phone and in-person.
• Process policy changes.
• Maintain accurate customer records.

Skills

Customer Service

Communication skills

Interpersonal skills

Team collaboration

Education

High school diploma or equivalent

Additional education in customer service

Job description

Overview

This is a full-time or part-time, on-site role for a Customer Service Representative located in Coshocton, OH. The Customer Service Representative will be responsible for assisting clients with their insurance policies, answering inquiries about products and services, resolving customer issues, and ensuring customer satisfaction. Daily tasks include handling customer interactions via phone and in-person, processing policy changes, and maintaining accurate customer records. Strong communication skills and a commitment to excellent service are essential for this role.

Responsibilities

• Assist clients with their insurance policies and products
• Answer inquiries about products and services
• Resolve customer issues and ensure customer satisfaction
• Handle customer interactions via phone and in-person
• Process policy changes
• Maintain accurate customer records

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in Customer Experience and maintaining high levels of Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Familiarity with insurance products and services is a plus
• High school diploma or equivalent; additional education or certifications in customer service or related fields are beneficial
• Must be able to pass a background check
• Must be willing to get Insurance Licenses

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Insurance