Customer Service Representative

Natasha Faesy Burgess Insurance Age; Waterbury (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Free food & snacks

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Natasha Faesy Burgess Insurance Age is seeking a Customer Service Representative in Waterbury, Connecticut. In this role, you will ensure positive customer experiences, assist with quotes and policies, and maintain records. Ideal candidates will be detail-oriented, familiar with insurance products, and possess excellent customer service skills. A high school diploma is required, with a preference for a Bachelor’s degree. This position offers a supportive work environment with various benefits including 401(k) matching and opportunities for professional development.

Qualifications

• Detail-oriented and friendly.
• Familiar with insurance products.
• Ability to maintain accurate records.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and updating policies.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized

Time management skills

Familiarity with Microsoft Office

Education

High school diploma/GED required

Bachelor’s degree preferred

Job description

Benefits

• 401(k) matching
• Free food & snacks
• Paid time off
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications