Customer Service Representative

The Juris Agency; North Canton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Vision Insurance

Dental Insurance

Job summary

Allstate - Harnack Family Insurance in North Canton, Ohio, is seeking a Customer Service Representative who will welcome clients and provide friendly, solution-oriented service in our office.

You will handle inquiries across channels, assist with policy changes and billing questions, and document interactions in our CRM with accuracy. This on-site role emphasizes teamwork and professional presence in a family-oriented office.

Qualifications

• High school diploma or equivalent required.
• Insurance experience preferred.
• Excellent verbal and written communication essential.
• Strong relationship-building skills.
• Detail-oriented with accurate record-keeping.
• Proficient in standard office software.
• Ability to work in a fast-paced environment.
• Team player with collaborative mindset.

Responsibilities

• Assist clients with inquiries across channels to ensure satisfaction.
• Address and resolve customer issues promptly and professionally.
• Help clients with policy changes, billing inquiries, and coverage options.
• Record customer interactions accurately in the CRM system.
• Collaborate with teammates to ensure a seamless customer experience.
• Stay up-to-date with insurance products and policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Detail-oriented

Microsoft Office

Adaptability

Team player

CRM software

Education

High school diploma

Tools

CRM software

Job description

Job Description

Join the vibrant team at Allstate - Harnack Family Insurance in N. Canton, Ohio, as a Customer Service Representative. As part of our grounded and community-focused office, you'll be at the forefront of ensuring our clients receive exceptional service. In this inviting role, you will be the friendly face and voice of our agency, helping to build strong, lasting relationships with our valued clients. Your positive attitude and commitment to excellence will make you an indispensable part of our team. No remote work here—this opportunity offers the chance to engage with clients and co-workers face-to-face, fostering a supportive and collaborative office environment. If you have a knack for problem-solving and a passion for helping others, we encourage you to become a part of our family-oriented team.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Vision Insurance
• Dental Insurance

Responsibilities

Client Assistance: Provide exceptional customer service by responding to inquiries through various communication channels, ensuring customer satisfaction.

Issue Resolution: Address and resolve customer issues promptly, maintaining a positive and professional demeanor at all times.

Policy Management: Assist clients with policy changes, billing inquiries, and coverage options while ensuring accuracy and compliance.

Record Maintenance: Accurately document customer interactions and maintain up-to-date records in the company's CRM system.

Team Collaboration: Work closely with team members to ensure a seamless experience for customers and support overall team goals.

Continuous Improvement: Keep up-to-date with insurance products and policies to provide informed guidance to customers, continually enhancing service delivery.

Requirements

Education: A high school diploma or equivalent is required.

Experience: Customer service experience in the insurance sector is preferred.

Communication: Excellent verbal and written communication skills are essential.

Interpersonal Skills: Strong aptitude for building relationships with clients and colleagues alike.

Problem-solving: Ability to handle and resolve client issues effectively and efficiently.

Detail-oriented: Keen attention to detail to ensure accurate record-keeping and policy information.

Computer Skills: Proficiency in standard office software, including Microsoft Office Suite.

Adaptability: Comfortable working in a dynamic and fast-paced environment, with a willingness to learn new skills.

Team Player: Ability to work collaboratively within a diverse team setting, contributing positively to team goals.