Jr. Financial Representative

Russell Tobin; Columbus (OH); On-site; USD 2,177,572 - 3,101,390; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts

Employee assistance program

Job summary

A financial services company in Columbus, Ohio is seeking Financial Representatives to handle high-volume inbound calls and provide exceptional client support. Candidates should have a college degree or relevant call center experience, along with strong communication and problem-solving skills. This role offers a starting hourly rate of $19.16 and opportunities for professional growth.

Qualifications

• College Degree or previous contact center experience from 2 - 5 years.
• Strong communication and problem-solving skills.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Respond to inbound client calls regarding financial inquiries.
• Deliver accurate, efficient, and professional service.
• Troubleshoot issues and provide effective solutions.
• Maintain knowledge of brokerage operations and financial products.
• Work collaboratively in a team-oriented environment.

Skills

Communication skills

Problem-solving skills

Ability to multi-task

Customer service orientation

Education

College Degree

Call center experience (2-5 years)

Job description

Overview

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Base pay range

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Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Description:

We are seeking motivated and customer-focused professionals to join our team as Financial Representatives. This role is primarily focused on handling high-volume inbound calls within a call center environment, providing exceptional support to clients in the financial services sector.

Hourly Payment: $19.16

Responsibilities:

• Respond to inbound client calls regarding brokerage accounts, cash management products, online and mobile platforms, and general account or financial inquiries.
• Deliver accurate, efficient, and professional service while consistently meeting departmental performance metrics.
• Troubleshoot issues and provide effective solutions to enhance the client experience.
• Maintain a strong knowledge of brokerage operations, financial products, and digital service tools.
• Work collaboratively in a fast-paced, team-oriented environment.
• Adapt quickly to change and manage multiple priorities in a busy service center.

Qualifications:

• College Degree, Bachelor's OR previous contact center / call center experience from 2 - 5 years (financial services background strongly preferred).
• Strong communication and problem-solving skills.
• Ability to multi-task and remain calm under pressure.
• Highly professional, career-driven, and committed to delivering world-class customer service.

What We Offer:

• Opportunity to gain valuable experience in the financial services industry.
• Professional growth in a performance-driven, client-focused environment.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Customer Service and Finance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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