Customer Service Representative

Express Employment Professionals - Cincinnati East; Columbia (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a customer service oriented professional to support clients with questions and account needs. You will deliver friendly, professional service and guide customers to the correct department as needed.

Responsibilities include updating customer information in systems, maintaining files, and handling basic office tasks, data entry, payments, and loan assistance with accurate records.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience.
• Basic computer skills.
• Good communication and organizational skills.
• Ability to work with customers in a professional manner.

Responsibilities

• Assist customers with questions and general account needs.
• Provide friendly and professional service.
• Direct customers to the appropriate department when needed.
• Enter and update customer information in computer systems.
• Maintain files and organize paperwork.
• Complete basic office tasks and data entry.
• Payments and Loan Assistance.
• Process customer payments accurately.
• Provide receipts and maintain payment records.
• Assist customers with basic loan application forms and collect required documents.

Skills

Customer service

Data entry

Basic computer skills

Communication

Organizational skills

Education

High school diploma or GED

Tools

CRM systems

Job description

Key Responsibilities:

• Assist customers with questions and general account needs.
• Provide friendly and professional service.
• Direct customers to the appropriate department when needed.
• Enter and update customer information in computer systems.
• Maintain files and organize paperwork.
• Complete basic office tasks and data entry.
• Payments and Loan Assistance
• Process customer payments accurately.
• Provide receipts and maintain payment records.
• Assist customers with basic loan application forms and collect required documents.

Experience Required:

• High school diploma or equivalent preferred.
• Customer service experience.
• Basic computer skills.
• Good communication and organizational skills.
• Ability to work with customers in a professional manner.

Job Order Number: EH26