Customer Service Representative

DHL Supply Chain; University Park (IL); On-site; Confidential; Full time

Job summary

DHL Supply Chain in University Park, IL is seeking an entry-level Customer Service Associate to process orders and prepare correspondence to fulfill customer needs. You will provide product, service, and transit information and act as a liaison to facilitate issue resolution.

Responsibilities include resolving product or service problems, maintaining customer records, processing adjustments, and preparing reports from customer data.

Qualifications

• High School Diploma or Equivalent.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience, preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.