Customer service rep

Morris Multimedia; Salt Lake City (UT); On-site; USD 30,000 - 40,000; Part time

Job summary

Morris Multimedia is seeking an entry-level Customer Support position based in Salt Lake City, Utah. The role primarily involves providing telephone support to customers regarding their account activity. Key responsibilities include processing customer payments, documenting conversations, and maintaining customer accounts.

Candidates should possess strong communication skills, be detail-oriented, and capable of working effectively in a team environment while remaining calm under pressure. Proficiency in software applications such as LoanServ and Microsoft Office is required, with on-the-job training provided.

Qualifications

• Ability to remain calm and focused under stressful conditions.
• Capable of working in a team environment.
• Able to pass a background check and hair-follicle drug screen.

Responsibilities

• Counsel customers regarding loan accounts.
• Document conversations with customers and actions taken.
• Process customer payments via phone.
• Process customer account maintenance requests.

Skills

Telephone support for customers

Excellent oral and written communications skills

Detail-oriented

Ability to work in a team

Tools

LoanServ

Unifi

Microsoft Word

Microsoft Outlook

Job description

Job Description

The position reports to the Customer Service Supervisor. This is an entry level hourly position with the primary responsibility of providing telephone support to customers regarding their account activity

In this position, the employee will need to be proficient using several software applications including LoanServ, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.

Qualifications

Primary Responsibilities:

• Telephone support for customers – counsel customers regarding loan accounts
• Document conversations with customers and actions taken
• Process customer payments via phone
• Process customer account maintenance requests
• Review and note accounts for customer correspondence as required
• Miscellaneous projects as assigned

General Requirements:

• Ability to remain calm and focused under stressful conditions
• Excellent oral and written communications skills
• Detail-oriented and ability to multi-task
• Capable of working in a team environment
• Able to pass background check and hair-follicle drug screen

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location