Customer Service Representative

Patrick McGuire - Farm Bureau Agent; Clio (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Full training and mentorship provided

Bonus and commission opportunities

Career growth and advancement

Supportive, team-oriented environment

Strong ties to Clio community

Work-life balance

Job summary

Patrick McGuire Farm Bureau Insurance is seeking an Insurance Customer Service Representative who enjoys working with people, building relationships, and delivering exceptional service. You will help clients protect what matters most while supporting community relationships in Clio, MI.

No prior insurance experience is required as comprehensive training and mentorship are provided. Competitive compensation with bonus/commission opportunities and pathways for career growth are offered within a

Qualifications

• Positive, professional attitude and customer-focused approach.
• Strong communication and interpersonal skills.
• Ability to build relationships with clients.
• Self-motivated and eager to learn.
• Detail-oriented with solid organizational skills.
• Comfortable learning new technology and computer systems.
• Strong problem-solving abilities and teamwork mindset.
• Insurance license preferred or to be obtained upon hire.

Responsibilities

• Build and maintain strong relationships with customers.
• Assist clients with policy questions, reviews, and service requests.
• Educate customers on insurance products and coverage options.
• Identify customer needs and recommend appropriate insurance solutions.
• Schedule appointments for agents.
• Support customer retention through proactive service.
• Maintain accurate customer records and documentation.
• Collaborate with team members to achieve agency goals.

Skills

Customer service

Communication

Relationship building

Teamwork

Attention to detail

Problem solving

Learning new technology

Tools

CRM software

Computer systems

Job description

Benefits:

• Positive Work Culture
• Work-Life Balance
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Paid time off
• Build a Rewarding Career with a Trusted Michigan Brand

Are you looking for an opportunity to build a professional career where you can help people, develop valuable skills, and grow your income? Whether you're an experienced insurance professional or one looking to break into the industry for the first time, Patrick McGuire Farm Bureau Insurance is looking for motivated individuals to join our team.

We are seeking an Insurance Customer Service Representative who enjoys working with people, building relationships, and providing exceptional customer service. This role allows you to help clients protect what matters most while building long-term relationships within the community.

No insurance experience? No problem. We provide comprehensive training and support to help the right candidate succeed.

Why Join Patrick McGuire Farm Bureau?

• Full training and mentorship provided
• Opportunity for both entry-level and experienced candidates
• Competitive compensation with bonus and commission opportunities
• Career growth and advancement potential
• Supportive, team-oriented work environment
• Strong ties to the Clio community and community-involved strongly encouraged
• Work with one of Michigan's most trusted insurance brands
• Make a positive impact by helping individuals, families, and businesses protect their future
• We value family and work-life balance!

About Farm Bureau Insurance

For more than 100 years, Farm Bureau has been a trusted name across Michigan, built on a foundation of integrity, reliability, and exceptional service. Our commitment to helping customers protect what matters most has made us one of the most respected insurance organizations in the state.

At Patrick McGuire Farm Bureau Insurance, you'll have the opportunity to represent a brand that customers know and trust while building meaningful relationships within your community.

What You'll Do

As an Insurance Customer Service Representative, you'll work closely with existing clients to provide outstanding service and personalized insurance solutions.

Responsibilities

• Build and maintain strong relationships with customers.
• Assist clients with policy questions, coverage reviews, and service requests.
• Educate customers on insurance products and coverage options.
• Identify customer needs and recommend appropriate insurance solutions.
• Schedule appointments for agents.
• Support customer retention through proactive service and relationship-building.
• Maintain accurate customer records and documentation.
• Collaborate with team members to achieve agency goals and deliver an exceptional customer experience.

What We're Looking For

• Positive, professional, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Comfortable building relationships and working with people.
• Self-motivated and eager to learn.
• Detail-oriented with strong organizational skills.
• Ability to learn new technology and computer systems.
• Strong problem-solving abilities.
• Team-oriented mindset.

Preferred Qualifications

• Insurance experience is preferred but not required.
• Previous sales, customer service, banking, retail, hospitality, or relationship-building experience is a plus.
• Property & Casualty Insurance License preferred or must be obtained upon hire

Who Thrives in This Role?

This position is ideal for someone who enjoys helping others, building relationships, and working toward goals. Whether you're starting your career, changing industries, or bringing previous insurance experience, we'll provide the training, support, and opportunities needed to help you succeed.