Customer Service Representative

Steven Shannon Insurance Group; Paw Paw (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steven Shannon Farm Bureau in Paw Paw, MI is seeking a friendly Customer Service Representative to join the team. You will assist customers with questions and day-to-day insurance needs, providing friendly, professional service.

Insurance experience is not required but helpful; we value a team-oriented, organized, and eager-to-learn candidate. The role offers training, licensing support, and opportunities to grow within the agency.

Qualifications

• Friendly and professional personality.
• Strong communication and people skills.
• Reliable, organized, and detail-oriented.
• Positive attitude and willingness to learn.
• Coachable and comfortable working as part of a team.
• Previous customer service or sales experience is a plus, but not required.
• Willingness to obtain an insurance license if needed.
• Property and Casualty Insurance license must be obtained upon hire.

Responsibilities

• Assist customers with questions and day-to-day insurance needs.
• Provide friendly, professional customer service.
• Help resolve customer concerns and find solutions.
• Communicate with customers by phone, email, and in person.
• Maintain accurate customer and policy information.
• Support the agency with administrative and customer service tasks.
• Learn insurance products, coverage options, and agency processes.
• Build positive, lasting relationships with customers.
• Identify opportunities to assist customers with additional products and services.

Skills

Friendly personality

Strong communication

People skills

Detail-oriented

Team player

Willing to learn

Insurance license required

Sales experience a plus

Job description

Benefits:

• Bonus based on performance


• Opportunity for advancement


• Paid time off


• Training & development

Customer Service Representative

Steven Shannon Farm Bureau | Paw Paw, MI

About the Role

Steven Shannon Farm Bureau is looking for a friendly, dependable Customer Service Representative to join the team in Paw Paw. If you enjoy helping people, solving problems, and building strong customer relationships, this is a great opportunity to build a long-term career in insurance.

Insurance experience is not required but always appreciated. We’re looking for someone who is professional, personable, organized, and willing to learn. Customer service, retail, hospitality, banking, or sales experience is a plus.

What You'll Do

• Assist customers with questions and day-to-day insurance needs.


• Provide friendly, professional customer service.


• Help resolve customer concerns and find solutions.


• Communicate with customers by phone, email, and in person.


• Maintain accurate customer and policy information.


• Support the agency with administrative and customer service tasks.


• Learn insurance products, coverage options, and agency processes.


• Build positive, lasting relationships with customers.


• Identify opportunities to assist customers with additional products and services.

What We're Looking For

• Friendly and professional personality.


• Strong communication and people skills.


• Reliable, organized, and detail-oriented.


• Positive attitude and willingness to learn.


• Coachable and comfortable working as part of a team.


• Previous customer service or sales experience is a plus, but not required.


• Willingness to obtain an insurance license if needed.


• Property and Casualty Insurance license must be obtained upon hire.

Why Join Steven Shannon Farm Bureau?

• Training and ongoing support.


• Insurance licensing support for qualified candidates.


• Opportunity to grow within the agency.


• Supportive, team-oriented environment.


• Stable career opportunity in the insurance industry.


• Opportunity to build valuable insurance knowledge and skills.


• Chance to make a difference for customers in the local community.