Representante de Atención al Cliente

Washtenaw Insurance Services; Saline (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Licensing fees paid by agency

401(k) matching

Paid time off

Training & development

Job summary

Washtenaw Insurance Services – Farm Bureau is seeking a Customer Service Representative to support personal lines insurance customers, including auto and home policies. Training is provided, and licensing costs are covered for unlicensed hires.

Prior insurance experience is not required, and licensed candidates may receive a higher base salary. The role emphasizes friendly, responsive service, accurate record-keeping, and helping customers understand their coverage.

Qualifications

• Experience in customer service or administration is helpful but not required.
• Active insurance license is a plus, but unlicensed candidates are encouraged to apply.
• Strong communication and client relationship-building skills.
• Friendly, dependable, organized, and eager to learn.

Responsibilities

• Help customers with questions about their personal insurance policies and coverage.
• Build positive relationships with clients and provide friendly, responsive service.
• Assist with policy changes, renewals, billing questions, and general account needs.
• Explain insurance options and help customers understand their coverage.
• Identify opportunities to review coverage and recommend additional protection when appropriate.
• Communicate with customers by phone, email, and other channels.
• Maintain accurate customer records and documentation.
• Work with the team to ensure customers receive timely, helpful service.

Skills

Customer service

Communication

Relationship-building

Organization

Willingness to learn

Dependability

Job description

Benefits:

• Licensing Fees Paid by Agency
• 401(k) matching
• Paid time off
• Training & development

Washtenaw Insurance Services – Farm Bureau

Are you a people person who enjoys helping others and building relationships? Washtenaw Insurance Services – Farm Bureau is looking for a Customer Service Representative to join our team! We're open to candidates from all backgrounds, whether you're experienced in insurance or looking to start a new career.

This role focuses primarily on personal lines insurance, helping individuals and families with their auto, home, and other personal insurance needs. If you're friendly, dependable, organized, and eager to learn, we'll provide the training and support you need to succeed.

No insurance experience? No problem! If you're hired without a license, we'll cover the cost of obtaining the required insurance licensing. Already licensed? We offer a higher base salary for already-licensed candidates!

What You'll Do

• Help customers with questions about their personal insurance policies and coverage.
• Build positive relationships with clients and provide friendly, responsive service.
• Assist with policy changes, renewals, billing questions, and general account needs.
• Explain insurance options and help customers understand their coverage.
• Identify opportunities to review coverage and recommend additional protection when appropriate.
• Communicate with customers by phone, email, and other channels.
• Maintain accurate customer records and documentation.
• Work with the team to ensure customers receive timely, helpful service.

What We're Looking For

• A friendly, customer-focused attitude and a genuine desire to help people.
• Strong communication and relationship-building skills.
• Good organization, attention to detail, and follow-through.
• Dependability and a willingness to learn new systems and processes.
• Ability to work well independently and as part of a team.
• Previous customer service, administrative, retail, or insurance experience is helpful, but not required.
• An active insurance license is a plus, but unlicensed candidates are encouraged to apply.

Why Join Washtenaw Insurance Services – Farm Bureau?

• Base hourly wage determined by your experience, + opportunities for commissions.
• Licensing costs covered for unlicensed candidates who are hired.
• Training and guidance to help you learn the insurance industry.
• Opportunity to develop valuable insurance and customer service skills.
• A chance to build a long-term career in a growing field.
• The opportunity to help individuals and families protect what matters most.

Ready to Get Started?

Whether you're bringing insurance experience to the table or looking for a fresh start, we'd love to hear from you. If you're dependable, personable, and excited to help customers, apply today to join Washtenaw Insurance Services – Farm Bureau!