Future Opening: Customer Service Representative

Customer Service Representative; United States; On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Bonus based on performance

Profit sharing

Continuing Education

Team events and lunches

Employee discounts

Opportunity for advancement

Job summary

Farm Bureau Insurance in Michigan seeks a Customer Service Representative to maintain strong client relations by handling inquiries with care, speed, and professionalism. The role includes developing new business within existing clients and handling policy updates, quotes, payments, and documentation.

Ideal candidates hold a Michigan insurance license and a Bachelor’s degree or equivalent experience, with strong communication, math, and computer skills.

Qualifications

• Bachelor’s degree or comparable work experience required.
• Michigan insurance license required.
• Strong customer focus and excellent phone manners; good written and verbal skills.

Responsibilities

• Provide service to existing clients: updating policies, quotes, payments, documentation.
• Answer questions about new or existing policies and service all claims.
• Support producers in gathering data, presenting options, and binding renewals.

Skills

Customer service

Communication

Phone manner

Computer skills

Education

Bachelor’s degree or comparable work experience

Michigan insurance license

Tools

Agency management systems

Rating tools

Carrier website navigation

Job description

Benefits:

• No Weekends/ Holidays
• Continuing Education
• Team Events and Lunches
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
  The Customer Service Representative at the Browne and Balazs Agency is responsible for maintaining solid customer relations by handling customer inquiries and concerns with care, speed and professionalism. The position also involves developing new business within our existing clientele, along with conducting specific services, account management functions, and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer’s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Hold the insurance license required by Michigan, as well as a Bachelor’s Degree or comparable work experience.
• Ability and willingness to acquire a strong knowledge of insurance products and procedures, and effectively manage, maintain, and further develop assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Demonstrate strong computer skills, with the ability to continually learn new software and applications.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $3,500.00 – $4,500.00 per month

At Farm Bureau Insurance we’re dedicated to serving Michigan – and only Michigan. We were founded in 1949 by Michigan farmers — members of Michigan Farm Bureau — who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.

Michigan residents trust Farm Bureau with their insurance needs. Our agents are dedicated advisors committed to helping customers make informed decisions about insurance. With their help, our reach can be felt in communities across Michigan. With more than 800 associates and nearly 450 agents spread across all regions of the Great Lakes State, we’re making a difference in people’s lives and ensuring our neighbors are protected from whatever comes their way.

Farm Bureau agents are special individuals that have a passion for helping others. If you are seeking a meaningful and challenging career and have a desire to build your own business, then joining the Farm Bureau family may be the right career choice for you.