Insurance Customer Service Rep

The Juris Agency; Faribault (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Performance Bonuses

Team Building Activities

Office Snacks and Coffee

Paid Sick Leave

Family Leave

Job summary

Farm Bureau Financial Services in Minnesota is seeking an Insurance Customer Service Representative to support an existing book of business while learning multiple lines of insurance. You will deliver friendly client service, manage policy updates, and collaborate with underwriters and the sales team in a team‑oriented environment.

The role offers hands‑on training, a Monday through Friday schedule, and opportunities for advancement with a well‑established agency committed to helping families

Qualifications

• Active insurance license is a plus or willingness to obtain within 30 days.
• Organized with strong time‑management skills.
• Positive attitude and customer‑first mindset.
• Ability to multitask in a fast‑paced environment.
• Enjoy helping people and working as part of a team.

Responsibilities

• Answer phones and respond to customer emails
• Schedule Super Check appointments and prepare review materials
• Assist clients with policy changes and updates
• Work with underwriting to process coverage changes
• Support the sales team with quotes and reviews

Skills

Customer service

Time management

Multitasking

Team player

Job description

Job Description

Farm Bureau Financial Services is a well-established, trusted name in insurance and financial services. Our agency has been serving families, individuals, and agricultural clients for over 25 years. We are proud to be the #1 agricultural insurer in the country and offer a full suite of solutions, including home, auto, life, crop, health insurance, and investments. We love to help people protect their families, livelihoods, and futures with coverage tailored to their unique needs. Employees love our close-knit team and the many freedoms and perks it offers, which most other agencies don't.

We are looking for an Insurance Customer Service Representative to join our growing team. This role is ideal for someone who enjoys helping people, learning multiple lines of insurance, and building meaningful client relationships. You will work with an existing book of business while developing your own, supported by hands‑on training and a collaborative team environment.

• First year earnings of $40,000 to $60,000 based on experience
• Paid time off, paid sick leave, and paid holidays
• Retirement plan
• Bonus and performance incentives
• Team lunches, snacks, and a supportive work environment

If you want to help people every day while growing inside a respected agency,

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings off
• Weekends off
• Bonus Opportunities
• Licensing Assistance
• Work-Life Balance
• Holidays Off
• Paid Holidays
• Professional Development
• Advancement Opportunities
• Continuing Education Opportunities
• Performance Bonuses
• Team Building Activities
• Office Snacks and Coffee
• Paid Sick Leave
• Family Leave

Responsibilities

• Answer phones and respond to customer emails
• Schedule Super Check appointments and prepare review materials
• Assist clients with policy changes and updates
• Work with underwriting to process coverage changes
• Support the sales team with quotes and reviews

Requirements

• Active insurance license is a plus or willingness to obtain within 30 days
• Organized with strong time‑management skills
• Positive attitude and customer‑first mindset
• Ability to multitask in a fast‑paced environment
• Enjoy helping people and working as part of a team