Customer Service Representative

Midas; Clinton Charter Township (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Health insurance

Job summary

Midas in Clinton Township and Troy is seeking a full-time Customer Service Representative to support customers in a fast-paced automotive setting. You will be the first point of contact, guiding inquiries, scheduling, and payments while maintaining a welcoming front desk.

You will collaborate with technicians, handle concerns professionally, and promote services. A customer-first mindset and CRM familiarity help drive a superior customer experience and growth opportunities within the team.

Qualifications

• High school diploma or equivalent; further customer service education is a plus.
• Proven experience in customer service or retail, automotive industry preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-centric attitude.
• Ability to multitask in a fast-paced environment; basic computer skills and CRM familiarity.

Responsibilities

• Assist customers with inquiries and provide service/product information.
• Schedule appointments and follow up to ensure satisfaction.
• Process payments accurately and efficiently.
• Maintain a clean, organized front desk and waiting area.
• Collaborate with technicians to ensure timely service.
• Handle complaints professionally and empathetically.
• Promote offers and services to enhance the customer experience.
• Use CRM to track interactions and collect feedback.

Skills

Excellent communication skills

Problem-solving

Customer-centric attitude

Multitasking

Positive demeanor

Education

High school diploma or equivalent

Education in customer service (nice to have)

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Free uniforms
• Health insurance

About the Role:

Join Midas of Clinton Township and Troy as a full-time Customer Service Representative! Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers in a fast-paced automotive environment.

Responsibilities:

• Assist customers with inquiries and provide accurate information about services and products.
• Schedule appointments and manage customer follow-ups to ensure satisfaction.
• Process payments and handle transactions efficiently and accurately.
• Maintain a clean and organized front desk and waiting area.
• Collaborate with technicians to ensure timely service delivery and communication.
• Handle customer complaints and resolve issues with professionalism and empathy.
• Promote special offers and services to enhance customer experience.
• Utilize CRM software to track customer interactions and feedback.

Requirements:

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or retail role, preferably in the automotive industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Availability to work flexible hours, including weekends.
• Positive demeanor and a passion for helping others.

About Us:

Midas of Clinton Township and Troy has been serving the community for over 37 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love our commitment to quality and our employees appreciate our supportive work environment and opportunities for growth.