Automotive Front Desk Specialist | Customer Care Pro

Midas; Clinton Charter Township (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Health insurance

Job summary

Midas in Clinton Township and Troy is seeking a full-time Customer Service Representative to support customers in a fast-paced automotive setting. You will be the first point of contact, guiding inquiries, scheduling, and payments while maintaining a welcoming front desk.

You will collaborate with technicians, handle concerns professionally, and promote services. A customer-first mindset and CRM familiarity help drive a superior customer experience and growth opportunities within the team.

Qualifications

• High school diploma or equivalent; further customer service education is a plus.
• Proven experience in customer service or retail, automotive industry preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-centric attitude.
• Ability to multitask in a fast-paced environment; basic computer skills and CRM familiarity.

Responsibilities

• Assist customers with inquiries and provide service/product information.
• Schedule appointments and follow up to ensure satisfaction.
• Process payments accurately and efficiently.
• Maintain a clean, organized front desk and waiting area.
• Collaborate with technicians to ensure timely service.
• Handle complaints professionally and empathetically.
• Promote offers and services to enhance the customer experience.
• Use CRM to track interactions and collect feedback.

Skills

Excellent communication skills

Problem-solving

Customer-centric attitude

Multitasking

Positive demeanor

Education

High school diploma or equivalent

Education in customer service (nice to have)

Tools

CRM software

Job description

Midas in Clinton Township and Troy is seeking a full-time Customer Service Representative to support customers in a fast-paced automotive setting. You will be the first point of contact, guiding inquiries, scheduling, and payments while maintaining a welcoming front desk.

You will collaborate with technicians, handle concerns professionally, and promote services. A customer-first mindset and CRM familiarity help drive a superior customer experience and growth opportunities within the team.