Customer Service Representative

C&C Heating and Air Conditioning; Roseville (MI); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

$15.00 – $17.00 per hour

Medical, dental & vision insurance

Paid Time Off

401(k)

Job summary

C&C Heating and Air Conditioning in Roseville, MI, is seeking a dedicated Customer Service Representative to provide outstanding support to clients. This full-time role involves assisting customers through various channels and ensuring satisfaction.

The ideal candidate will have strong communication skills, data entry experience, and a positive attitude. Join a family-owned business where you can grow your career in a supportive environment.

Benefits include medical, dental, vision insurance, paid time off, and a 401(k).

Qualifications

• Previous experience in customer service or a client-facing role preferred.
• Strong proficiency with office software applications and accurate data entry skills.
• Excellent communication, organization, and multitasking abilities.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Conduct outbound calls to follow up with clients and address questions or concerns.
• Provide accurate product information and assist with order processing.

Skills

Communication skills

Data entry skills

Bilingual skills

Organization

Multitasking

Tools

Office software applications

Job description

Customer Service Representative

Do you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!

We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Benefits

• $15.00 – $17.00 per hour
• Medical, dental & vision insurance
• Paid Time Off
• 401(k)

Job Type: Full-time

Location: Roseville, MI

Schedule: Day shift

Overview

We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat
• Conduct outbound calls to follow up with clients and address questions or concerns
• Provide accurate product information, assist with order processing, and resolve issues
• Handle cash transactions accurately and efficiently
• Maintain detailed records of customer interactions through precise data entry
• Use computer systems to track requests, feedback, and resolutions
• Collaborate with team members to improve processes and enhance the customers’ experience

Qualifications

• Previous experience in customer service or a client-facing role preferred
• Strong proficiency with office software applications and accurate data entry skills
• Bilingual skills are a plus and highly valued
• Excellent communication, organization, and multitasking abilities
• Positive attitude with patience, empathy, and professionalism when assisting customers

Join our team and make a difference by creating positive experiences for our customers while growing your career in a supportive environment!