Customer Service Representative

Fitzgerald Auto Malls; Gaithersburg (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee-owned shares

Paid time off

Health insurance

Dental insurance

401k

Job summary

Fitzgerald Auto Malls in Gaithersburg, MD is hiring a Customer Service Representative for our Service Department. The role focuses on answering calls, scheduling appointments, and following up with customers to ensure a positive service experience.

No automotive experience is required; comprehensive training is provided. This is an employee-owned company offering a supportive team, benefits, and opportunities for growth.

Qualifications

• Customer service orientation and communication skills.
• Ability to follow scripts and schedules.
• Comfort with outbound and inbound calls.

Responsibilities

• Answer incoming calls per script and schedule appointments.
• Make outbound calls.
• Schedule follow-up contacts if no appointment is made.
• Coordinate appointments for Sales and Service.
• Update appointment board and reschedule no-shows.
• Follow up with departments to confirm outcomes.
• Generate follow-up reminders and communications.
• Meet or exceed monthly goals.

Skills

Customer service

Call center

Hospitality

Telemarketing

Job description

Description

Hiring Immediately, Customer Service Representative for our Service Department

We are seeking BDC Representatives to add to our growing service department. Our sales are on the rise and we need energetic people that love customer service to help us keep up with increased traffic.

REQUIREMENTS

Previous automotive experience is NOT REQUIRED for this position. Professional training will be provided. Those with experience in the hospitality, call center, telemarketing, customer service, mortgage, financial, and insurance industries are highly encouraged to apply. Come join the Fitzgerald Auto Mall team!

BENEFITS

• Competitive compensation plan
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Positive and family friendly atmosphere.
• Proven training program, we care about your success.
• Paid Time Off.
• Benefits available – Health, Dental, 401k

RESPONSIBILITIES

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.