Customer Service Representative/Manager in Training (MIT)

Midas International, LLC; Raynham (MA); Vor Ort; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Zusammenfassung

Midas International, LLC in Raynham, Massachusetts is hiring a Customer Service Representative. In this role, you will provide exceptional customer service, oversee team operations, and maintain the organization of the facility.

Ideal candidates have excellent communication and leadership skills, and a flexible schedule. Prior automotive experience is not required, but a valid driver’s license is essential. Join us to lead a dedicated team!

Qualifikationen

• No automotive experience required; just a positive customer service attitude.
• Ability to work flexible hours including weekends, evenings, and holidays.
• Valid driver’s license is needed.

Aufgaben

• Deliver exceptional customer service while consulting with customers.
• Follow up with customers on services requested and completion times.
• Manage and train the team consistent with company values.
• Oversee inspections, diagnosing and repairs of vehicles.
• Maintain inventory and cleanliness of the facility.

Kenntnisse

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Jobbeschreibung

Benefits

• 401(k)
• Paid time off

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications - (No Automotive Experience Required)

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license