Customer Service Representative

Midas; Torrington (CT); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

Midas in Torrington, CT is seeking an automotive service-focused individual to join as a Store Manager developmental role. You will oversee service department activities, deliver quality customer service, and help guide a team of technicians in diagnostics and repairs of domestic, European and Asian cars.

The position requires leadership, strong communication, a flexible schedule that may include weekends and holidays, and a commitment to the company’s vision and customer-first approach.

Qualifications

• Exceptional customer service orientation.
• Strong communication abilities.
• Proven leadership and team-building skills.
• Ability to work weekends, evenings, holidays.
• Valid driver''s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Customer service

Communication skills

Leadership

Team building

Flexible schedule

Driver's license

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license