Customer Service Representative/Manager in Training (MIT)

Midas; Enfield (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Midas Enfield in Connecticut is looking for a Customer Service Representative to deliver exceptional service, listen to customers, and help them understand auto service options. The role supports our Manager in Training program designed to build leadership and sales skills in a fast-paced retail auto environment.

You will follow up with customers, present pricing estimates, promote service specials, help train teammates, and maintain shop organization and inventory.

Qualifications

• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver's license.

Responsibilities

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed
• Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Customer service

Communication

Leadership

Teamwork

Flexibility

Driver's license

Job description

Benefits

• 401(k)
• Paid time off

Motivated to win? Want to work in a place you can grow? Enjoy talking to people and making them smile? You found the right place! Midas is looking for the next generation of leaders! Our Manager in Training program will provide with the skills you need to win professionally and personally!

• Leadership
• Customer Experience
• Sales

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed
• Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications - (No Automotive Experience Required)

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver's license