Customer Service Representative

NVA General Practice; Clarksville (TN); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Employee pet care discounts

Opportunities for growth

Supportive team environment

Job summary

Eastview Veterinary Clinic in Clarksville, TN is seeking a dependable Customer Service Representative to join our busy team. The role involves greeting clients, managing communications, and assisting with patient check-in/out, all while providing compassionate care to pets and owners.

The ideal candidate will have prior veterinary or medical experience and demonstrate excellent multitasking skills. Our supportive work environment offers opportunities for growth, employee discounts, and hands-on experience.

Starting pay is $12/hour+, based on experience. We welcome your resume and are eager to meet those passionate about animal care!

Qualifications

• Previous veterinary or medical office experience is required.
• Ability to work well under pressure in a team environment.
• Eagerness to learn and adapt.

Responsibilities

• Greeting clients and patients with professionalism and compassion.
• Managing a high-volume front desk.
• Educating clients on vaccine recommendations.

Skills

Excellent communication

Multitasking

Dependability

Team collaboration

Attention to detail

Professionalism under stress

Tools

Veterinary software

Job description

Customer Service Representative (CSR) – Experience Required

Eastview Veterinary Clinic

Eastview Veterinary Clinic is looking for a dependable, organized, and compassionate Customer Service Representative to join our team! We are a busy walk-in small animal clinic that prides itself on providing efficient, high-quality care while maintaining strong relationships with our clients and patients.

This position is ideal for someone who thrives in a fast-paced environment, communicates well under pressure, and genuinely enjoys helping both people and pets.

Responsibilities

• Greeting clients and patients with professionalism and compassion
• Managing a high-volume front desk and lobby flow
• Answering phones, emails, and client communications
• Checking patients in and out accurately
• Collecting and reviewing vaccine records
• Educating clients on vaccine recommendations and preventive care
• Processing payments and maintaining accurate records
• Communicating effectively with doctors and medical staff
• Monitoring appointment flow and helping maintain efficiency throughout the day
• Assisting with end-of-day closing duties and maintaining a clean front lobby

Ideal Candidate

• Has excellent communication and multitasking skills
• Works well under pressure and in a team environment
• Is dependable, motivated, and eager to learn
• Has strong attention to detail
• Can maintain professionalism during stressful situations
• Previous veterinary or medical office experience is required
• Experience with veterinary software is a plus

What We Offer

• Supportive team environment
• Hands‑on veterinary experience
• Opportunities for growth and advancement
• Employee pet care discounts
• Fast‑paced and rewarding work environment

Schedule

Monday–Friday

Full-time preferred

Starting Pay

Starting at $12/hour+, based on experience

If you are passionate about animal care and enjoy helping clients during every stage of their pet’s life, we would love to meet you!

Please submit your resume and any relevant experience for consideration.