Customer Service Representative

National Veterinary Associates; Clarksville City (TX); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid time off

Job summary

National Veterinary Associates is seeking a Customer Service Representative for Eastview Veterinary Clinic in Clarksville City, Texas. The role involves managing client interactions, handling communications, and ensuring a high-quality experience for both clients and patients.

Ideal candidates will have previous veterinary or medical office experience, strong communication and multitasking skills, and the ability to thrive in a fast-paced environment. The position offers full-time hours, a supportive work culture, and opportunities for growth.

Qualifications

• Previous veterinary or medical office experience is required.
• Works well under pressure and in a team environment.
• Motivated and eager to learn.

Responsibilities

• Greeting clients and patients with professionalism.
• Managing a high-volume front desk and lobby flow.
• Answering phones, emails, and client communications.
• Monitoring appointment flow throughout the day.

Skills

Excellent communication skills

Multitasking

Dependability

Attention to detail

Teamwork

Tools

Veterinary software

Job description

Customer Service Representative (CSR) -experience required

Eastview Veterinary Clinic

Eastview Veterinary Clinic is looking for a dependable, organized, and compassionate Customer Service Representative to join our team! We are a busy walk-in small animal clinic that prides itself on providing efficient, high-quality care while maintaining strong relationships with our clients and patients.

This position is ideal for someone who thrives in a fast-paced environment, communicates well under pressure, and genuinely enjoys helping both people and pets.

Responsibilities Include:

• Greeting clients and patients with professionalism and compassion
• Managing a high-volume front desk and lobby flow
• Answering phones, emails, and client communications
• Checking patients in and out accurately
• Collecting and reviewing vaccine records
• Educating clients on vaccine recommendations and preventive care
• Processing payments and maintaining accurate records
• Communicating effectively with doctors and medical staff
• Monitoring appointment flow and helping maintain efficiency throughout the day
• Assisting with end-of-day closing duties and maintaining a clean front lobby

Ideal Candidate:

• Has excellent communication and multitasking skills
• Works well under pressure and in a team environment
• Is dependable, motivated, and eager to learn
• Has strong attention to detail
• Previous veterinary or medical office experience is required
• Experience with veterinary software is a plus

What We Offer:

• Supportive team environment
• Hands‑on veterinary experience
• Opportunities for growth and advancement
• Fast‑paced and rewarding work environment

Schedule:

Monday–Friday
Full-time preferred

Starting Pay:

Starting at $12/hour+, based on experience

If you are passionate about animal care and enjoy helping clients during every stage of their pet’s life, we would love to meet you!

Please submit your resume and any relevant experience for consideration.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.