Customer Service Representative

Bluefors Oy; City of Syracuse (NY); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Long-term disability

Short-term disability

Life insurance

Training opportunities

Tuition reimbursement

Paid time off

Job summary

Bluefors Cryocooler Technologies, Inc. in Syracuse, NY is seeking a Customer Service Representative to bridge customers and internal teams within Sales Operations.

You will handle order status inquiries, quotations, and order acknowledgements while ensuring compliance with company policies. You'll collaborate cross-functionally, review terms and contracts, perform export screenings, and support a manufacturing environment.

Qualifications

• High school diploma or GED with 6 months to 1 year of related experience.
• Excellent written and verbal English communication.
• Proficiency with Microsoft Office and Outlook.
• Ability to read and interpret documents and policies.

Responsibilities

• Provide timely information on order status and product inquiries.
• Process orders and changes per policies.
• Prepare sales quotations and issue order acknowledgements.
• Collaborate cross-functionally to resolve customer needs.
• Perform export compliance screenings per policy.
• Review orders, contracts, terms for accuracy and compliance.

Skills

Customer service

Order processing

Cross-functional collaboration

English communication

Time management

Education

High School diploma or GED

Associate degree

Tools

ERP systems

CRM software

Microsoft Office

Outlook

Job description

We are looking for a Customer Service Representative to join our Sales Operations / Commercial team at Bluefors in Syracuse, NY. In this vital role, you will serve as the key bridge between prospective customers and our internal operations, ensuring seamless communication and top-tier service. If you are passionate about helping customers, thriving in a collaborative setting, and eager to contribute to cutting-edge technology solutions, this is the perfect opportunity for you. Interested? Keep reading!

Your tasks will as a Customer Service Representative include responding in a timely and accurate manner to customer inquiries regarding order status and product information, as well as preparing sales quotations and issuing order acknowledgements upon receiving formal purchase orders. You will process customer orders and revisions in strict accordance with established departmental policies and procedures. Additionally, you will collaborate cross-functionally with internal teams to address and resolve customer needs while communicating customer concerns promptly and effectively to appropriate stakeholders. You will also review purchase orders, contracts, and applicable terms and conditions, perform export compliance screenings in alignment with Bluefors policies, and carry out additional duties as assigned.

We are looking for a Customer Service Representative professional who possesses a High School diploma/GED with six months to one year of related experience and/or training, or an Associate degree (or equivalent from a two-year college or technical school), or an equivalent combination of education and experience. You should demonstrate a strong customer focus, excellent time management, and strong organizational skills. We expect outstanding written and verbal communication skills in English, along with interpersonal and relationship-building abilities to work effectively both independently and collaboratively in a team environment. You must also embody our Leadership Principles, maintain confidentiality when handling sensitive information, and have computer proficiency in data entry and processing using Microsoft Office and Outlook, as well as the ability to read and interpret safety guidelines, operating instructions, procedure manuals, and training materials.

We also appreciate candidates with prior experience performing export compliance screenings, as well as hands-on experience using ERP systems and CRM software. Bilingual skills are a definite plus that will help you excel in our international environment. Above all, we value team members who align with our core values, maintain a professional and courteous demeanor when interacting with internal and external customers, and comfortably adapt to working across both office and manufacturing environments while following safety protocols and wearing mandatory PPE when required.

We offer you an interesting, challenging, and responsible position as well as the support of a highly skilled growth organization. This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work together, and we support each other. We have a multicultural work environment with room to grow, where you can use your potential and develop your skills.

Main Responsibilities

• Provide timely and accurate information regarding customer order status and product inquiries
• Process customer orders and order changes in accordance with established policies and procedures
• Collaborate cross-functionally to resolve customer needs and issues
• Provide timely feedback regarding customer concerns
• Perform export compliance screenings in accordance with company policies
• Review purchase orders, contracts, and terms and conditions for accuracy and compliance
• Perform additional duties as assigned

We offer a generous benefits package including health, dental, vision, 401(k), long- and short-term disability, life insurance, training, tuition reimbursement, and Paid Time Off (PTO).

Location: Syracuse, New York

Pay Range: $19.71 - $28.85 / hr. (DOE)

What We Expect from You

• High school diploma or general education degree (GED), or equivalent combination of education and experience
• Six months to one year of related experience in customer service or administrative role preferred
• Associate degree or coursework from a two-year college or technical school preferred
• Strong customer/client focus with the ability to build and maintain relationships
• Excellent time management and organizational skills
• Strong interpersonal and communication skills, both written and verbal
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office and Outlook, with basic data entry and processing skills
• Ability to read and interpret documents such as procedures, manuals, and instructions
• Strong attention to detail and commitment to accuracy
• Dependability and adaptability in a fast-paced environment
• Commitment to safety and alignment with company Leadership Principles and workplace competencies
• Excellent command of English, both written and spoken

We Also Appreciate

• Experience working with ERP systems and CRM software
• Bilingual or multilingual communication skills
• A proactive approach to problem-solving and customer support
• Ability to identify process improvements and contribute ideas
• Strong organizational skills and ability to manage multiple priorities
• A team-oriented mindset with a collaborative approach to work
• Flexibility and adaptability in a dynamic work environment
• A positive attitude and strong alignment with company values, including safety, diversity, and organizational effectiveness

Physical Demands

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE must be worn as required.

Work Environment

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE's must be worn as required.

Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.