Customer Service Representative

Olympic Petroleum; United States; On-site; USD 40,000 - 45,000; Full time

Job summary

Olympic Petroleum is seeking a Customer Service Representative to act as the friendly voice delivering exceptional support for customers in a fast-paced environment.

You will handle orders, revisions, and scheduling while coordinating with SAP/MRP systems, ensuring accurate order entry and timely updates. The role emphasizes accuracy, communication, and teamwork, with room to grow in office management and customer service skills.

Qualifications

• 3–5 years in a Customer Service role in a consumer products goods manufacturer.
• Experience in a manufacturing environment.
• Good organizational skills.
• Expertise in Microsoft Excel, Pivot Tables, Access, Email, Systems (AS400, SAP, ERP’s).
• Excellent verbal and written communication.
• Highly organized and detail-oriented.
• Works well with minimal supervision and is motivated to excel.
• Detail-oriented, analytical skills, and ability to work independently and in a team.
• Must work well under pressure.
• Compensation: $40,000 - $45,000 per year

Responsibilities

• Answer all customer phone calls regarding new orders, revisions, and delivery.
• Review and acknowledge all terms of orders to the customer.
• Purchase Order is contingent on the ability to fulfill requirements. This review does not include financial term negotiation.
• Acknowledge conflicts in requested delivery dates to the customer.
• Enter and maintain all order information in the MRP and SAP systems.
• Track down the status of present orders and releases when requested by a customer.
• Expedite and coordinate orders through scheduling and purchasing, as necessary.
• Inform Quality and Scheduling of all customer issues.
• Communicate and verify all order revisions to scheduling and purchasing.
• Other projects and tasks as requested.

Skills

Excel

Pivot Tables

Access

Email

SAP

ERP systems

AS400

Attention to detail

Communication

Organizational skills

Analytical skills

Under pressure

Tools

SAP

AS400

ERP

Job description

We are seeking a dynamic and dedicated Customer Service Representative to join our vibrant team! In this role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will drive positive experiences for clients. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. If you thrive on helping others and possess excellent communication abilities, we want to hear from you!

Responsibilities

• Answer all customer phone calls regarding new orders, revisions, and delivery.
• Review and acknowledge all terms of orders to the customer.
• Purchase Order is contingent on the ability to fulfill requirements. This review does not include financial term negotiation.
• Acknowledge conflicts in requested delivery dates to the customer.
• Enter and maintain all order information in the MRP and SAP systems.
• Track down the status of present orders and releases when requested by a customer.
• Expedite and coordinate orders through scheduling and purchasing, as necessary.
• Inform Quality and Scheduling of all customer issues.
• Communicate and verify all order revisions to scheduling and purchasing.
• Other projects and tasks as requested.

Qualifications

• Three to five years of experience in a Customer Service/support role in a consumer services department within a consumer products goods manufacturer.
• Experience in a manufacturing environment.
• Good organizational skills.
• Expertise in Microsoft Excel, Pivot Tables, Access, Email, Systems (AS400, SAP, ERP’s).
• Excellent verbal and written communication.
• Highly organized and detail-oriented.
• Works well with minimal supervision and is motivated to excel.
• Detail-oriented, exceptional interpersonal and analytical skills, ability to work well independently from onset to completion of a project and as an active member of a team.
• Must work well under pressure.
• Basic math skills including the ability to add, subtract, multiply, divide in all units of measure and compute rates, ratios, percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Compensation: $40,000 - $45,000 per year

Responsibilities (2)

• Answer all customer phone calls regarding new orders, revisions, and delivery.
• Review and acknowledge all terms of orders to the customer.
• Purchase Order is contingent on the ability to fulfill requirements. This review does not include financial term negotiation.
• Acknowledge conflicts in requested delivery dates to the customer.
• Enter and maintain all order information in the MRP and SAP systems.
• Track down the status of present orders and releases when requested by a customer.
• Expedite and coordinate orders through scheduling and purchasing, as necessary.
• Inform Quality and Scheduling of all customer issues.
• Communicate and verify all order revisions to scheduling and purchasing.
• Other projects and tasks as requested.