Customer Service Representative

Adecco US, Inc.; City of Middletown (NY); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Weekly paycheck

Medical, dental, vision, lifeinsurance

Zusammenfassung

Adecco US, Inc. is assisting a local client in Middletown, TX, recruiting for a Customer Service Associate on an onsite 2-month contract. The role focuses on first-contact resolution, data gathering, and effective communication with callers, providers, and internal teams.

Excellent listening skills and a patient, empathetic approach are essential for success. Typical duties include documenting interactions, coordinating with multiple departments, and maintaining professional communication

Qualifikationen

• 1+ year of Customer Service experience.
• Experience in Customer Service, Healthcare, Medical Office, or a similar service-oriented environment.
• Strong verbal communication and active listening skills.
• Ability to handle customer questions, complaints, and issue resolution.
• Strong problem-solving and basic investigation skills.
• Ability to de-escalate frustrated or difficult customers.
• Basic computer skills, including navigating multiple applications/systems and entering information accurately.
• Strong documentation and data-entry skills.

Aufgaben

• Ask appropriate questions and actively listen to callers to identify underlying concerns, determine root causes, and fully understand their needs.
• Gather relevant data and information and conduct initial research to determine the scope and complexity of customer questions or issues.
• Identify and coordinate with internal resources across multiple departments to resolve client concerns, escalating complex issues to the appropriate teams when necessary.
• Proactively engage external resources, including providers, brokers, and pharmacies, to obtain information and resolve customer inquiries.
• Make outbound calls to customers, providers, brokers, pharmacies, and other parties to investigate and resolve outstanding questions or issues.
• Drive first-call resolution whenever possible by taking ownership of customer concerns and working toward a complete and timely resolution.
• Accurately document customer interactions, including research performed, actions taken, required follow-up steps, and final resolutions.
• Manage customer conversations professionally by creating a positive first impression, maintaining a confident and respectful tone, and de-escalating difficult or frustrated callers when needed.
• Maintain ongoing communication with customers throughout the resolution process, providing timely status updates and any required information.
• Remain focused and attentive during customer interactions while effectively navigating multiple systems, alerts, and communication tools.
• Demonstrate empathy and compassion when assisting customers experiencing significant life events, including marriage, childbirth, illness, or the loss of a family member.
• Deliver a professional, customer-focused experience while ensuring issues are handled accurately, efficiently, and with appropriate follow-through.

Kenntnisse

Customer Service

Healthcare exposure

Verbal communication

Active listening

De-escalation

Data-entry

Basic computer skills

Documentation

Jobbeschreibung

Adecco is assisting a local client recruiting for Customer Service Associate Onsite opportunity in Middletown, TX. This is an excellent opportunity to join an organization that delivers care, aided by technology to help millions of people live healthier lives. If Customer Service Associate sounds like something you would be interested in, and you meet the qualifications listed below,

Responsibilities for Customer Service Associate include but are not limited to:

• Ask appropriate questions and actively listen to callers to identify underlying concerns, determine root causes, and fully understand their needs.

• Gather relevant data and information and conduct initial research to determine the scope and complexity of customer questions or issues.

• Identify and coordinate with internal resources across multiple departments to resolve client concerns, escalating complex issues to the appropriate teams when necessary.

• Proactively engage external resources, including providers, brokers, and pharmacies, to obtain information and resolve customer inquiries.

• Make outbound calls to customers, providers, brokers, pharmacies, and other parties to investigate and resolve outstanding questions or issues.

• Drive first-call resolution whenever possible by taking ownership of customer concerns and working toward a complete and timely resolution.

• Accurately document customer interactions, including research performed, actions taken, required follow-up steps, and final resolutions.

• Manage customer conversations professionally by creating a positive first impression, maintaining a confident and respectful tone, and de-escalating difficult or frustrated callers when needed.

• Maintain ongoing communication with customers throughout the resolution process, providing timely status updates and any required information.

• Remain focused and attentive during customer interactions while effectively navigating multiple systems, alerts, and communication tools.

• Demonstrate empathy and compassion when assisting customers experiencing significant life events, including marriage, childbirth, illness, or the loss of a family member.

• Deliver a professional, customer-focused experience while ensuring issues are handled accurately, efficiently, and with appropriate follow-through.

Candidates for Customer Service Associate must meet the following requirements to be considered:

• 1+ year of Customer Service experience

• Experience in Customer Service, Healthcare, Medical Office, or a similar service-oriented environment

• Strong verbal communication and active listening skills

• Ability to handle customer questions, complaints, and issue resolution

• Strong problem-solving and basic investigation skills

• Ability to de-escalate frustrated or difficult customers

• Basic computer skills, including navigating multiple applications/systems and entering information accurately

• Strong documentation and data-entry skills

What's in this Customer Service Associate position for you?

• Duration: 02 Months Contract

• Pay Range: $20.06- $20.06/ Hr.

• Shift: Onsite, Mon-Fri, 8 Am to 4:00 PM

• Weekly paycheck

This Customer Service Associate is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Associate position and other opportunities.

Pay Details:

$20.06 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.