Customer Service Representative

Adecco Portugal; Pennington (NJ); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

401K plan

Paid leave & holidays

Zusammenfassung

Adecco is recruiting for a Customer Service Representative in Pennington, NJ, with onsite work in Tampa, FL, or Jacksonville, FL. Pay is $21.00 per hour and the position is a temporary-to-hire opportunity. Training runs Mon–Fri 9a-5:30p ET with required open availability.

Ideal candidates will reply to inquiries with clear, complete information, provide efficient operations support, authenticate clients per policy, navigate multiple tools, and help improve customers’ financial lives.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of call center experience.
• Ability to work in a fast-paced environment.
• Proficient in de-escalation techniques.
• Excellent analytical skills.

Aufgaben

• Provide clients with clear, complete responses to inquiries.
• Deliver quality service and support for internal and external customers.
• Authenticate clients accurately and follow policy to manage risk.
• Navigate multiple applications to research products and resolve issues.
• Deliver an experience that improves customers’ financial lives.

Kenntnisse

Call center experience

De-escalation skills

Customer service

Analytical skills

Adaptability to fast-paced env

Ausbildung

High School Diploma

Tools

CRM systems

Policy/procedure tools

Jobbeschreibung

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Tampa, FL, Jacksonville, FL, or Pennington, NJ!

Location: Tampa, FL, Jacksonville, FL, or Pennington, NJ- onsite

Pay: $21.00 HR

Temp to hire

Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET)

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Penning, NJ, Tampa, FL or Jacksonville, FL apply NOW for instant consideration!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers