Bilingual Customer Service Representative

Adecco Portugal; San Juan (PR); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Short-term disability

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

Adecco is seeking a bilingual Customer Service Representative in San Juan, PR. The role handles calls and live chat with healthcare providers, focusing on first-call resolution and documenting provider issues.

Requirements include a High School Diploma or GED, 1+ year of experience with phones and computers, and bilingual English/Spanish. Shift: Mon–Fri, 8a–9p, 7 months with potential extension. Health care experience is preferred.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years of related experience using phones and computers.
• Open availability/flexibility.
• Bilingual: English and Spanish.
• Health care experience preferred.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Provide customer service via live chat to update on member eligibility or claims status.
• Aim to resolve issues on the first call and navigate complex systems for status checks.
• Deliver information and answer questions to foster provider relationships.
• Complete documentation to track provider issues and support trend reporting.

Skills

Bilingual English/Spanish

Proficient with computers

Customer service orientation

Strong communication skills

Education

High School Diploma or GED

Job description

Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top global organization that delivers care, aided by technology to help millions of people live healthier lives!

Adecco is currently assisting one of its clients in their search for a Bilingual Customer Service Representative in San Juan, PR.

Pay rate: $13/hr.

Shift availability: Mon – Fri, must have open availability (Business hours: 8a-9p)

Length: 7 months with potential of extension

Our ideal candidate for this Bilingual Customer Service Representative must have/must be able to:

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

• Provides customer service support to providers through live chat, to give updates on their members eligibility status or claims status and validates state specific requirements for claims and benefits processing.

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Education/Certification Requirements:

• High School Diploma or GED equivalent

Experience requirements for this Bilingual Customer Service Representative position:

• 1+ years of related experience (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools

• Proficient with computers

• Open availability/flexibility

• Bilingual: English and Spanish

• Health care experience preferred

Pay Details: $13.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance