Customer Service Representative

CBTS; Cincinnati (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Job summary

CBTS in Cincinnati, OH is seeking a Customer Care Associate to answer phone calls, retrieve voicemails, and respond to emails. The role runs 8 AM to 5 PM, Monday through Friday, in-person at Cincinnati 45219.

You will support Salesforce ticketing workflows and provide backup for the switchboard and front desk. As a full-time/contract position, the job includes comprehensive training on the phone system and related programs, with health insurance offered.

Qualifications

• Experience in customer care or call center environment.
• Ability to manage multiple channels: phone, email, and ticketing.
• Strong communication and organizational skills.

Responsibilities

• Answer phone calls for the Customer Care Department.
• Retrieve voicemails and return calls, and respond to emails.
• Handle Salesforce tickets and back up the front desk and transportation inquiries.
• Backup support for inactive records requests and switchboard duties.

Skills

Phone support

Customer service

Salesforce

Communication

Tools

Salesforce

Job description

• Answer phone calls coming into the Customer Care Department
• Retrieve voice mails and return calls
• Retrieve emails from call system and return calls
• Retrieve Customer Concerns from SalesForce Ticketing System
• Backup support for the Switchboard
• Backup support for the front customer service desk
• Backup support for transportation inquiries
• Backup support for Inactive Records Requests
• Daily – Monday thru Friday – 8 AM to 5 PM
• One hour lunch daily
• Comprehensive training on phone system and associated programs

Job Types: Full-time, Contract

Pay: $22.00 - $24.00 per hour

• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cincinnati, OH 45219: Reliably commute or planning to relocate before starting work (Required)