Customer Service Representative

The Cincinnati Insurance Companies; Cincinnati (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies in Cincinnati, OH, is hiring customer service representatives to provide courteous, professional, and technical phone support for our customers.

This full-time role offers an hourly pay range of $19.00–$20.00, with potential annual bonus and stock incentives based on performance and company results.

Qualifications

• Customer service representatives to provide courteous, professional, and technical phone support.
• Pay range is $19.00 - $20.00 hourly; pay determination based on applicant’s education, experience, location, knowledge, skills, and abilities.
• Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Responsibilities

• Answer incoming calls to provide customers with assistance in making payments.
• Document, track, update, and close case activities in incident management system.
• Provide customers with technical assistance and guidance to prevent recurring problems with their online accounts and online bill pay.
• Perform basic hardware and software troubleshooting to resolve or escalated incident.
• Provide management with status reports.
• Make outbound calls to follow up with customers or incidents.
• Maintain accurate and professionally written records of customer interactions and transactions.
• Meet performance targets such as call handling time, customer satisfaction, and calls per day.

Skills

Customer service

Phone support

Technical support

Tools

Incident management system

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Corporate Accounts Receivable department is currently seeking customer service representatives to provide courteous, professional, and technical phone support for customers.

The pay range for this position is $19.00 - $20.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• answering incoming calls to provide customers with assistance in making payments
• use incident and problem management system to document, track, update, and close case activities
• provide customers with technical assistance and guidance to prevent recurring problems with their online accounts and online bill pay
• perform basic hardware and software troubleshooting to resolve or escalated incident
• provide management with status reports
• making outbound calls to follow up with customers or incidents
• resolving customer issues promptly, efficiently, and in the first call when possible
• maintaining accurate and professionally written records of customer interactions and transactions
• meeting performance targets such as call handling time, customer satisfaction, and calls per day
• follow and support internal and external audit compliance
• work with Commercial Lines, Personal Lines and Life Insurance billing
• advise basic account information and payment status to callers
• direct calls to the appropriate department when assistance is needed
• improve and develop technical support skills through outside education
• collaborating with team members to ensure a seamless customer experience
• perform other administrative functions within the team to accomplish team goals
• work the following schedule
• training schedule of 7:30am -4:15pm EST for 6-8 weeks
• after training concludes, shift hours would be 10:15am – 7:00pm EST
• Saturday rotation within once every