Customer Care Specialist: Day Shift, Health Insurance

CBTS; Cincinnati (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Job summary

CBTS in Cincinnati, OH is seeking a Customer Care Associate to answer phone calls, retrieve voicemails, and respond to emails. The role runs 8 AM to 5 PM, Monday through Friday, in-person at Cincinnati 45219.

You will support Salesforce ticketing workflows and provide backup for the switchboard and front desk. As a full-time/contract position, the job includes comprehensive training on the phone system and related programs, with health insurance offered.

Qualifications

• Experience in customer care or call center environment.
• Ability to manage multiple channels: phone, email, and ticketing.
• Strong communication and organizational skills.

Responsibilities

• Answer phone calls for the Customer Care Department.
• Retrieve voicemails and return calls, and respond to emails.
• Handle Salesforce tickets and back up the front desk and transportation inquiries.
• Backup support for inactive records requests and switchboard duties.

Skills

Phone support

Customer service

Salesforce

Communication

Tools

Salesforce

Job description

CBTS in Cincinnati, OH is seeking a Customer Care Associate to answer phone calls, retrieve voicemails, and respond to emails. The role runs 8 AM to 5 PM, Monday through Friday, in-person at Cincinnati 45219.

You will support Salesforce ticketing workflows and provide backup for the switchboard and front desk. As a full-time/contract position, the job includes comprehensive training on the phone system and related programs, with health insurance offered.