Customer Service Representative

Star Valley Veterinary Clinic; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Neck Veterinary Care, A PetOne Veterinary Hospital is seeking a support staff member to greet clients, handle payments, and support daily clinic operations at the front desk.

The role involves answering phones, scheduling appointments, managing mail and emails, and maintaining accurate client records in the practice management system. Minimum 1 year related experience is required.

Qualifications

• Minimum 1 year related experience required.

Responsibilities

• Greet clients and provide expeditious service.
• Answer questions, screen service needs and schedule appointments.
• Process incoming and outgoing patients and payments.
• Answer phone calls and manage mail/email.
• Monitor waiting area cleanliness.
• Document client information and service data in practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Communication

Telephone handling

Scheduling appointments

Tools

Practice management software

Job description

Hospital Name: Little Neck Veterinary Care, A PetOne Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.