Client Services Representative

Star Valley Veterinary Clinic; Crest Hill (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health benefits

401(k)

Job summary

Crest Hill Animal Hospital is seeking a part-time support staff member to greet clients, manage appointments, answer phones, and assist with payments in a fast-paced veterinary clinic.

The role requires 1+ year of customer service and veterinary experience, with a focus on accuracy, teamwork, and meaningful patient care. Benefits include health coverage and a supportive, growth-oriented team environment.

Qualifications

• 1+ years of customer service experience, plus veterinary exposure.
• Strong professional skills and attention to detail.
• Ability to stay calm and efficient in a fast-paced environment.
• Positive, team-oriented mindset.
• Passion for patient care and continued growth.

Responsibilities

• Greet clients and respond to questions to provide a smooth experience.
• Answer phone calls, screen service needs, and schedule appointments.
• Process incoming/outgoing patients and payments; manage mail/email.
• Maintain client information in practice software and assist in admin tasks.
• Monitor waiting area for cleanliness and escalate issues to senior staff.

Skills

Customer service

Veterinary experience

Attention to detail

Team player

Patient care

Job description

Hospital Name: Crest Hill Animal Hospital

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Why You’ll Love It Here

• Well-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapy
• Modern Equipment: Digital full body & dental radiographs, in-house diagnostics
• Supportive Team: Collaborative, family-like culture that values growth
• Positive Environment: Team building and open communication
• Make an Impact: Build relationships with clients and truly make a difference

What We’re Looking For

• 1+ years of customer service, plus veterinary experience
• Strong professional skills and attention to detail
• Ability to stay calm and efficient in a fast-paced environment
• Positive, team-oriented mindset
• Passion for patient care and continued growth

Schedule

• Part-time
• Monday-Friday: 645am–7pm
• Rotating Saturdays: 730am–2pm

What We Offer

• Pay Range:$15–$17/hour, based on experience
• Full Time benefits eligibility:
• Health, dental, and vision insurance
• Free mental health benefit options
• 401(k) with company match

If you’re looking for a team where you canbe supported, grow your skills, and enjoy coming to work each day—we’d love to connect.