Customer Service Representative

TRC Talent Solutions; Charlotte (NC); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health insurance (100% for employees)

401K retirement plan

Competitive salary with bonus机会

Job summary

gobravvo is seeking a Customer Service Representative to serve as the main liaison between our company, distributors, and customers in our US distribution office. The role involves order entry, inventory allocation, and updating customers throughout the order process to ensure timely delivery and high levels of satisfaction.

You will resolve customer issues, communicate clearly, and collaborate with internal teams to maintain seamless order processing and superior support in a fast-paced

Qualifications

• Experience with Netsuite preferred but not required.
• Bilingual English and Spanish a plus but not mandatory.
• Strong written and verbal communication skills.
• Excellent data entry and basic computer skills.

Responsibilities

• Respond promptly and professionally to inbound inquiries from distributors and customers.
• Enter orders into the company system and allocate to inventory.
• Check stock levels to address requests.
• Release orders to the shipment team for timely dispatch.
• Address and resolve customer complaints and inquiries with effective solutions.
• Provide timely updates on order status and delivery timelines.

Skills

Netsuite

Bilingual English/Spanish

Data entry

Communication

Organization

Job description

Are you passionate about delivering outstanding service and ensuring customer satisfaction at every step? Join our international team as a Customer Service Representative and become an integral part of our US distribution office. As a Customer Service Representative, you will be the primary point of contact for assigned accounts, providing expert assistance with order management, delivery updates, and issue resolution. This full-time position is ideal for those who thrive in a fast-paced environment and are committed to building long-lasting customer relationships through professionalism and attention to detail.

Customer Service Representative - Summary

The Customer Service Representative serves as the main liaison between our company and our distributor and customer network. This role is responsible for entering orders, managing inventory allocations, releasing orders for shipment, and updating customers throughout the order process. The position also involves resolving customer issues and providing timely and accurate information regarding order status, product availability, and delivery timelines. As a representative of an international company, you will ensure that our high standards of customer care are consistently met.

Duties & Responsibilities

• Respond promptly and professionally to inbound inquiries from distributors and customers through phone and digital communication channels.
• Accurately enter orders into the company system and allocate orders to available inventory, ensuring efficient processing and delivery.
• Check product stock levels as needed to address customer and distributor requests.
• Release orders to the shipment team to facilitate timely dispatch and delivery of products.
• Address and resolve customer complaints, concerns, and inquiries with a focus on providing effective solutions and maintaining customer satisfaction.
• Follow up with customers regarding their inquiries, ensuring all questions and concerns are resolved in a timely manner.
• Update clients regularly on the status of their orders, providing proactive communication throughout the fulfillment process.
• Collaborate with other internal departments to ensure seamless order processing and outstanding customer support.

Salary & Benefits

• Competitive salary and bonus opportunities.
• 100% company-paid health insurance for employees.
• Participation in a 401K retirement savings plan.

Qualifications & Requirements

• Experience with Netsuite software is preferred but not required.
• Bilingual abilities in English and Spanish are a plus, but not mandatory.
• Basic computer skills and data entry proficiency, with a willingness to learn new customer service software applications.
• Ability to quickly learn and understand product lines and company processes.
• Excellent written and verbal communication skills to interact effectively with customers, distributors, and internal teams.
• Strong organizational skills and attention to detail to manage multiple tasks and priorities.

Ideal Candidate Snapshot

Proactive and customer-focused, with a commitment to providing exceptional service at all times. Adaptable and able to thrive in a fast-paced, dynamic environment. Effective problem solver, capable of handling customer concerns with professionalism and empathy. Collaborative team player who is eager to contribute to overall company success. Motivated to learn and grow within the role, displaying a positive attitude and strong work ethic.

Other Relevant Information

Working for an international company offers exposure to diverse business practices and opportunities for professional development. The position is based in a US distribution office, providing opportunities to interact with a variety of customers and distributors nationally. Our company fosters an inclusive and supportive work culture, encouraging employees to achieve their professional goals. TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.