Customer Service Representative

Sunnen Products Company; Maplewood (MO); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Sunnen Products Company in Maplewood, MO is seeking a Customer Service Representative to process orders and handle inquiries via phone, email, and eCommerce. You will maintain accurate records, provide timely pricing and delivery information, and support sales with leads from customer interactions.

You will work in a fast-paced, collaborative team, ensuring exceptional service, resolving issues, and guiding customers through the company’s products and ordering platforms.

Competenze

• Three years of customer service experience.
• Experience processing orders with computer applications.
• Experience in fast-paced environment with multitasking.
• Knowledge of CRM systems such as Oracle CX CRM.
• Familiarity with Shopify.
• Strong English communication; Spanish is a plus.

Mansioni

• Establish strong working relationships with customers and coworkers.
• Efficiently process customer purchase orders via phone, email, or eCommerce.
• Provide leads to appropriate sales personnel.
• Transfer technical inquiries to the Advanced Technology Center and equipment service needs to Field Service.
• Communicate order details, pricing, delivery schedules, and terms of sale.
• Screen customers against Restricted Party Lists.
• Input customer information into the CRM for accurate activity recording.
• Onboard customers to the eCommerce platform for ordering and self-service.
• Proactively call and email customers to foster loyalty and sales.

Conoscenze

Customer service experience

Order processing

CRM systems (Oracle CX CRM)

eCommerce platforms (Shopify)

English communication (written and Ver

Teamwork

Problem solving

Attention to detail

Technical product attributes

Formazione

High school diploma or equivalent

Strumenti

Oracle CX CRM

Shopify

Descrizione del lavoro

Position Summary:

The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.

ESSENTIAL FUNCTIONS OF THE JOB

The Customer Service Representative will be responsible for delivering results that include the following:

• Establish strong, effective working relationships with customers and coworkers.
• Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
• Provide leads obtained from customer interactions to appropriate sales personnel.
• Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
• Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
• Screen customers against Restricted Party Lists.
• Input customer information into our CRM database for accurate and up-to-date recording of activities.
• Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
• Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.

POSITION QUALIFICATION REQUIREMENTS

• High school education or equivalent
• Minimum of three years' customer service experience
• Experienced in accurately processing orders using computer applications
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsbilities
• Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
• Ability to work as a team
• Ability to solve problems
• Ability to learn technical product attributes
• Strong written and verbal English communication skills (Fluency is Spanish is a plus)