Customer Service Specialist

TRC Talent Solutions; Charlotte (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance (100% paid)

401(k) plan

Bonus potential

Job summary

TRC Talent Solutions is assisting an international organization in identifying a Customer Service Specialist for its U.S. distribution office.

You will be the primary contact for assigned accounts, ensuring accurate order processing and timely delivery updates while delivering exceptional customer service. The role requires experience in customer service or order management, familiarity with NetSuite, and strong communication skills in English with potential Spanish bilingual capabilities.

Qualifications

• Previous customer service or order management experience is required.
• Experience with NetSuite is preferred.
• Bilingual English/Spanish skills are a plus.
• Strong computer proficiency and data entry skills; quick to learn software.
• Excellent written and verbal communication skills; high attention to detail.

Responsibilities

• Serve as the main point of contact for distributors and customers.
• Answer inbound calls and process orders accurately within company systems.
• Allocate orders based on inventory and verify stock levels.
• Coordinate with shipping to ensure timely order fulfillment.
• Address and resolve customer concerns, questions, and complaints professionally.
• Follow up on inquiries and provide prompt updates.
• Communicate order status, shipment details, and delivery timelines to clients.
• Maintain accurate customer and order information in company systems.

Skills

Customer service

Order management

NetSuite

Bilingual EN/ES

Data entry

Attention to detail

Communication

Tools

NetSuite

Job description

We are assisting an international organization in seeking a Customer Service Specialist to join its U.S. distribution office. In this role, you will serve as the primary point of contact for assigned accounts, ensuring accurate order processing, timely delivery updates, and exceptional customer service. This opportunity offers up to $55k, bonus potential, 100% company-paid health insurance, and a 401(k) plan.

Responsibilities:

• Serve as the main point of contact for distributors and customers.
• Answer inbound calls and process customer orders accurately within company systems.
• Allocate orders based on available inventory and verify stock levels as needed.
• Coordinate with the shipping team to ensure timely order fulfillment.
• Address and resolve customer concerns, questions, and complaints in a professional manner.
• Follow up on customer inquiries and provide prompt updates.
• Communicate order status, shipment details, and delivery timelines to clients.
• Maintain accurate customer and order information within company systems.

Qualifications:

• Previous customer service or order management experience required.
• Experience with NetSuite preferred.
• Bilingual English/Spanish skills are a plus
• Strong computer proficiency and data entry skills, with the ability to quickly learn new software applications.
• Ability to learn and understand product offerings and specifications.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and problem-solving abilities.