Customer Service Representative

Manada Technologies; Celebration (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Paid Training

Career growth opportunities

Job summary

Manada Technologies is seeking an on-site Customer Service Representative in Celebration, FL to join our team. You will listen, communicate clearly, and help resolve product and service issues while supporting Regional Directors with escalations and workflow management.

The ideal candidate has solid experience with Microsoft Outlook, Word, and Excel, great time management, dependability, and the ability to handle multiple tasks with attention to detail in a fast-paced environment.

Qualifications

• Proficiency in MS Outlook, Word, and Excel.
• Strong time management and organization.
• Excellent attendance and dependability.

Responsibilities

• Address product and service issues and escalate as needed.
• Assist Regional Directors in managing customer escalations and workflows.
• Provide clear and timely communication with customers and internal teams.

Skills

Communication

Time management

Organizational skills

Attention to detail

Escalation handling

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Manada Technology is looking for an on‑site Customer Service Representative to join our team. We are looking for someone with a very positive attitude with a strong work ethic. This person should be a great listener, a strong communicator, and diligent in completing tasks. They should have exceptional organizational skills and excellent attention to detail. The ideal candidate should have the ability to drive customer and client satisfaction. Finally, our customer service representative should be comfortable, being an escalation point for our customers and someone who can address product and service issues. This Customer Service Representative will support our Regional Directors in managing escalations and workflows from Manada's partners and customers.

This is an on‑site position in Celebration & not a remote position 8 AM - 4:30 PM $18 Hourly Requirements

• Knowledge and experience in Microsoft Outlook, Word, and Excel
• Basic understanding of ordering, scheduling, route management, and dispatch services
• Excellent attendance record
• Strong time management skills
• Ability to operate standard office equipment (e.g., computers, printers, photocopiers, etc.)
• Great communication skills: ability to write, speak, listen, and understand spoken and written words to respond promptly to email, voicemail, and system messages and requests
• General knowledge of office management practices and procedures in general.

Benefits

• 401k
• Paid Time Off
• Medical benefits
  • Health
  • Dental
  • Vision
• Paid Training
• Opportunity to Grow and Develop your Career