CUSTOMER SERVICE REPRESENTATIVE

Airborne Maintenance, Inc.; Wilmington (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Airborne Maintenance, Inc. in Ohio is seeking a customer liaison to support internal and external clients. You will coordinate with operations teams, project managers, and contracted labor vendors to ensure service needs are met and expectations are addressed.

The role requires strong communication, organizational skills, and the ability to travel for customer visits. You will also assist with invoice reconciliation and maintain positive relationships to promote satisfaction.

Qualifications

• Strong customer service and relationship management skills.
• Excellent organizational, oral, written, and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, work independently and collaboratively, and produce accurate, complete work.
• Proficiency in Microsoft Office applications.
• Professional appearance and attire during customer visits.
• Ability to travel for customer visits as needed.

Responsibilities

• Provide customer support by coordinating with operations, project managers, and contracted labor vendors to meet service needs.
• Coordinate communication between operations, project managers, and vendors.
• Act as the onsite liaison to ensure customer expectations are met.
• Manage temporary work units for onsite customer management.
• Maintain positive relationships and promote customer satisfaction.
• Assist with invoice preparation and reconciliation.

Skills

Customer service

Relationship management

Organizational skills

Communication

Problem solving

Multitasking

Teamwork

Attention to detail

Professional demeanor

Time management

Tools

Microsoft Office

Job description

Provides customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service needs are addressed.

Coordinate communication between operations teams, customer project managers, and contracted labor vendors.

Serve as the primary liaison for onsite customers, coordinating with internal workgroups to meet customer expectations.

Manage temporary work units for onsite customer management.

Maintain positive customer relationships and promote customer satisfaction.

Assist with invoice preparation and reconciliation.

Required Qualifications

Strong customer service and relationship management skills.

Excellent organizational, oral, written, and presentation skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask, work independently and collaboratively, and produce accurate, complete work.

Proficiency in Microsoft Office applications.

Professional appearance and attire during customer visits.

Ability to travel for customer visits as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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