Assoc Rx Customer Service Specialist

Kelly; San Juan (PR); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay by W-2

Vacation, sick & holidays paid

Christmas bonus

Job summary

Kelly Science & Clinical is seeking multiple Associate Rx Customer Service Specialists to support a healthcare technology and pharmacy benefits organization in Puerto Rico.

This remote role with hybrid on-site days offers $17 per hour, weekly pay by W-2, and benefits. You will handle calls, emails, and faxes with pharmacies and beneficiaries, using the Rx Platform to resolve needs and support operations.

Qualifications

• Associate degree in Pharmacy Technician or equivalent relevant work experience.
• 1+ year of experience in a Pharmacy or Member Services Call Center, Retail or Hospital Pharmacy setting.
• Excellent oral and written communication in English and Spanish (bilingual).

Responsibilities

• Serve as the front line for all calls, emails, and faxes with pharmacies, beneficiaries, and prescribers.
• Utilize the Rx Platform and other resources to resolve callers’ needs.
• Support pharmacy operations and ensure excellent customer service.
• Report to the Pharmacy Operations Manager.

Skills

Bilingual Spanish-English

Customer service

Pharmacy knowledge

Education

Associate degree in Pharmacy Technician

Tools

Rx Platform

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Science & Clinical comes in. We’re seeking multiple Associate Rx Customer Service Specialists to support a leading healthcare technology and pharmacy benefits organization in Puerto Rico.

Type of work : Remote

Salary : $17 per hour

Location : Puerto Rico (needs to be onshore)

Why you should apply to be Associate Rx Customer Service Specialist

• Competitive pay rate of $17 per hour
• Flexible hybrid work model- certain on-site work-days required
• Opportunity to work with a leading organization in the healthcare industry
• Enhance your professional skills in pharmacy and customer service
• Weekly pay by W-2
• Vacations, Sick & Holidays paid*
• Christmas bonus*
• Must comply with minimum established requirements to qualify.

Typical day as Associate Rx Customer Service Specialist. You’ll be:

• Serving as the front line for all incoming and outgoing communication (calls, emails, and faxes) with pharmacies, beneficiaries, and prescribers
• Utilizing the Rx Platform and other resources to resolve callers’ needs efficiently
• Supporting pharmacy operations and ensuring excellent customer service
• Report to the Pharmacy Operations Manager

This job might be an outstanding fit if you:

• Associate’s degree in pharmacy Technician, or equivalent relevant work experience
• Possess 1+ years of experience in a Pharmacy or Member Services Call Center, Retail or Hospital Pharmacy Setting
• Demonstrate excellent oral and written communication skills in Spanish and English ( Full Bilingual)
• Are available to work flexible hours, including evenings, weekends, and holidays, as needed.
• Preferred:
• Hold an active Pharmacy Technician License
• Have experience in PBM, Medicare Part D, Commercial/Employer Plans, Insurance, Pharmacy, and/or healthcare.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws.

A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.